If you decide that the you do not want to keep your purchase, then we are able to accept returns provided that we are notified within 7 days of receiving the product and the product is returned to us in its original condition. You have two options regarding returning an item:
- Return the item to us at you own expense for a full refund. The product needs to be returned to us suitably packaged to ensure that it is not damaged in transit.
- We can arrange to collect the product from you on the weekday of your choice. The cost of this service is £20.00 for mattress topper and £50.00 for mattresses which will be deducted from your refund. Again the product needs to be suitably packaged so that it is not damaged in transit.
N.B – Should you need Polythene packaging then we are happy to send this to you.
Unfortunately, we are unable to accept returns on any custom made mattresses or mattress toppers.
If you feel that your purchase it is not of the quality that you expected, then we will consider issuing a full refund depending on the circumstances.